Chat on the Internet is one of the most popular ways to communicate with customers. It allows businesses to provide quick and personalized service to their clients.

A live chat app is a great way for customers to talk with a representative of your business in real-time. Live chats can be used on websites, mobile apps, and social media profiles. They are also available as standalone apps for desktop computers and mobile devices.

Asian woman working on laptop. Businesswoman busy working on laptop computer at office with colleagues in the background.

What Is Live Chat? How Your Business Can Benefit From It?

Phone calls do not work for customers from different time zones. Emails take too long to respond. Self-service options lack personalization and are unable to cover all possible scenarios.

What’s the alternative? Live chat apps.

Those three factors made live chats the most popular way for customers and companies to communicate with each other. There’s more. As many as 63 % of customers who chatted online with the business are more likely to return.

Live chat apps are a great way to connect with your customers. They allow you to answer questions and solve problems in real time.

Live chat softwares are an effective way to communicate with your customers. They provide a convenient and easy-to-use interface that allows customers to get answers to their questions right away.

Live chat apps can be used for customer support, sales and marketing automation, but they also have other uses in e-commerce. Here are some ways you can use live chat apps:

Customer Support

Live chat is a great chat tool for customer service because it helps you keep track of customer issues and answer their questions quickly. The best part? It takes only a few seconds for a customer to talk to a representative from your company.

Sell More Products With Chatbots

Chatbots are simple digital assistants that can help you sell more products by making it easier for visitors to find what they need on your website or mobile app. For example, if someone wants to buy a pair of shoes, the bot will show him all available models and make suggestions based on his preferences (size, color etc.). Then he can make an order directly from the bot or contact sales representatives if he needs further assistance or has additional questions about the product.

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